winza Terms and Conditions

1 Introduction and Acceptance

These Terms and Conditions ("Terms") form the basis on which the winza platform and all its services operate. By creating an account, logging in, or taking part in any game or betting activity on winza, you are considered to have accepted these Terms fully and unconditionally.

These Terms have been written in English for Bangladeshi users. If any conflict arises in interpretation between language versions, the version designated by the platform shall be final. winza reserves the right to change these Terms at any time; users will be given proper notice before any change takes effect.

1.1 Age Restriction

winza strictly does not permit anyone under the age of 21 (21+). Documents may be requested to verify age at the time of account registration. If an account is opened by providing a false age, it will be closed immediately and the associated balance may be forfeited.

1.2 Geographic Restrictions

winza's services are intended for adult users residing in Bangladesh. Users who access their accounts from areas where online gaming restrictions apply do so entirely at their own risk.

2 Account Registration and Management

2.1 Registration Process

It is mandatory to provide accurate and complete information when registering on winza. Your username, password, mobile number, and email must all be filled in correctly. If you need to update any information later, you must complete a verification process through the support channel.

2.2 Single Account Policy

Each user may operate only one account. If multiple accounts are detected for the same person, all of them will be closed and all bonuses will be forfeited. If members of the same household wish to operate separate accounts from the same device or network, they must inform support in advance.

2.3 Account Security

It is entirely your responsibility to keep your login details confidential. Do not share your password with anyone. If you suspect any unauthorised activity on your account, notify winza support immediately. Renting or selling your account to a third party is strictly prohibited.

2.4 Identity Verification (KYC)

winza may require identity verification before processing a withdrawal. A copy of your national ID card, passport, or driving licence may be requested. Withdrawals may be held until verification is complete; for more details, please read our FAQ page.

3 Deposits and Withdrawals

3.1 Deposit Methods

winza currently accepts deposits through the popular mobile financial services available in Bangladesh: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300.

3.2 Withdrawal Methods

Withdrawals can also be made through the same methods: bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours.

3.3 Source of Funds

Funds deposited into your account must be your own money from a legitimate source. Making payments using a third party's account or card is strictly prohibited. If a suspicious transaction is identified, winza may hold it and carry out an investigation.

3.4 Currency

All transactions are carried out in Bangladeshi Taka (৳). This platform does not support transactions in foreign currencies.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. To withdraw this bonus, the bonus amount must be wagered 10 times (wagering requirement 10x). Example: ৳1,000 deposit gives a ৳1,000 bonus → total balance ৳2,000 → wagering ৳1,000 × 10 = ৳10,000.

4.2 Other Promotions

winza regularly offers various promotional offers, including the weekly winza reward, Monday reload bonus, birthday winza gift, and refer-a-friend bonus. Each offer has its own wagering requirements and expiry period.

4.3 General Bonus Rules

A bonus offer cannot be claimed more than once, unless stated otherwise in the specific terms.
Bonuses are only usable on games or betting sections designated by the platform.
If a withdrawal is made before the wagering requirement is met, the bonus balance will be deducted from the calculation.
If a bonus is claimed through fraudulent means, the account may be closed.
winza reserves the right to change or cancel any promotion.

5 Gaming and Betting Rules

5.1 Game Outcomes

All game outcomes are determined through certified Random Number Generator (RNG) technology. Once a result is confirmed, it cannot be changed.

5.2 Betting Restrictions

Placing bets by taking advantage of any technical error or server issue is strictly prohibited. In such situations, winza reserves the right to void any bet or winnings.

5.3 Sports Betting

In sports betting, odds are set before the match begins. Betting is available on cricket (BPL, T20, IPL), football, and various other international sporting events. Additional rules that apply to in-play betting are displayed in the widget.

5.4 Technical Failure

If a game is interrupted due to loss of internet connection or a device issue, the last data saved on winza's servers will be considered final. If you have a dispute regarding this, please contact support.

6 VIP Program and Cashback

The winza VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier — up to 0.2% at Bronze and up to 1.0% at Diamond. Weekly cashback applies to the week's net losses (total losses minus total winnings).

Example: A Gold member with a net loss of ৳20,000 in a week will receive cashback of ৳20,000 × 0.6% = ৳120. VIP tiers are upgraded based on regular activity and participation on the platform.

VIP benefits are non-transferable — cashback cannot be moved to another person's account.
VIP tier may be downgraded after a prolonged period of inactivity.
winza reserves the right to change the VIP benefits structure at any time.

7 Prohibited Activities

The following activities are strictly prohibited on the winza platform:

Attempting to gain bonus benefits by creating multiple accounts.
Making transactions using a third party's funds or payment methods.
Attempting to meet wagering requirements through artificial bets (arbitrage, hedging, etc.).
Using software bots or automated tools.
Exploiting technical vulnerabilities in the platform to gain an unfair advantage.
Money laundering or conducting illegal financial activities.
Harassing or deceiving other users.

If such activities are detected, winza may close the account, hold the balance, and notify the relevant authorities if necessary.

8 Responsible Gaming

winza believes that gaming is entertainment — not a source of income. The platform offers deposit limits, self-exclusion, and cool-off features that users can use to protect themselves.

For detailed information on managing your gaming behaviour, how to set limits, and where to get help, please read our Responsible Gaming page. If you notice signs of problem gambling, contact support as soon as possible.

9 Privacy and Data Protection

winza follows a separate policy regarding the collection, storage, and use of your personal data. SSL encryption is used to protect data. The conditions under which data may be shared with third parties are described in detail on our Privacy Policy page.

winza maintains the highest security standards in storing user data and does not sell data to any unauthorised party.

10 Account Suspension and Closure

10.1 Closure by winza

winza may temporarily or permanently close an account for any of the following reasons:

Breach of the Terms and Conditions.
Failure to complete identity verification.
Suspicious or fraudulent activity.
Direction from authorities under applicable law.

10.2 Closure by the User

If you wish to close your own account, submit a request to winza support via 24/7 live chat or email. It is possible to withdraw any valid balance before the account is closed, but any bonus that has not met its wagering requirement will be cancelled.

11 Limitation of Liability

If any direct or indirect financial loss results from using the winza platform, winza's liability is limited to a maximum of the amount you deposited in that session. winza is not liable for losses caused by technical errors, third-party service disruptions, or internet issues.

Gaming is a risky form of entertainment. You acknowledge that you are participating consciously and at your own risk.

12 Dispute Resolution

If you have a complaint about any matter, first contact winza support via 24/7 live chat or email. Support is available in both Bengali and English. The support team will try to resolve the issue as quickly as possible.

If the matter is not resolved through support, winza's designated dispute resolution procedure will apply. For answers to common questions, visit our FAQ page — it covers common queries about payments, bonuses, and accounts.

13 Changes to the Terms

winza reserves the right to partially or fully change these Terms at any time. For significant changes, notice will be given via your registered email address or within the platform. Continuing to use the platform after updated Terms are published will be considered acceptance of the new terms.

The "Last Updated" date on this page always indicates the date of the most recent revision.

14 Miscellaneous

14.1 Entire Agreement

These Terms constitute the entire agreement between the user and winza and replace any prior verbal or written understandings.

14.2 Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.

14.3 Language

The original version of these Terms is written in Bengali. In the event of any conflict with a translated version, the Bengali version shall prevail.

14.4 Contact

For any questions about these Terms, contact winza support via live chat or email. The support team is available in both Bengali and English, seven days a week, twenty-four hours a day.