winza's Privacy Policy

1. Introduction and Scope

winza (https://winzavip.cam) is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how winza collects, processes, stores, and discloses your personal information — meaning any information that can directly or indirectly identify you.

This Policy applies to the winza website, mobile applications (Android and iOS), and any related services. By using our services, you consent to the terms of this Policy.

To learn the detailed rules of use for winza's services, please read the Terms and Conditions page, which covers account management, bonus use, and dispute resolution in full.

2. Data Collection

winza collects the following types of information:

2.1 Registration Information

When creating an account, you are required to provide certain mandatory information, including:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• A password chosen by the user

2.2 Identity Verification (KYC) Information

Additional verification may be required before withdrawals and high-value transactions. At this stage, a photo of your national identity card or passport — and sometimes proof of address — may be requested.

2.3 Transaction and Financial Information

During deposits and withdrawals, winza records your mobile banking number (bKash, Nagad, Rocket, Upay) and transaction amounts. Full card or account numbers are not stored.

2.4 Technical and Behavioral Information

Certain information is collected automatically while using the service, such as:

• IP address and approximate location
• Device type, operating system, and browser version
• Login duration and page browsing history
• Game play history and betting records

3. Purpose of Data Use

winza processes your information only for specific and lawful purposes:

• Account management: Registration, login, password recovery, and security verification.
• Processing transactions: Accepting deposits and processing withdrawals — generally within 15 minutes to 2 hours.
• Bonuses and promotions: Customising offers based on your eligibility and sending winza promotional communications.
• Customer support: Resolving your issues via 24/7 live chat and email.
• Fraud prevention: Detecting unusual transactions or the use of multiple accounts.
• Service improvement: Analysing user experience to improve the platform.
• Legal compliance: Responding to valid requests from relevant authorities.

winza never uses your information for marketing purposes or sells it to third parties.

4. Data Storage and Security

winza follows industry-standard technologies and practices to protect your information:

4.1 Encryption and Security

All data transmitted through the website and mobile app is encrypted using SSL (Secure Sockets Layer) technology. Sensitive data such as passwords are stored on servers in hashed form — never as plain text.

4.2 Retention Period

Certain information is retained while the account is active and for a defined period after account closure as required by law. Transaction records are generally kept for up to five years.

4.3 Access Control

Only authorised staff may access your information, and only when necessary. All access is logged and reviewed regularly.

5. Data Disclosure and Third Parties

winza shares information with third parties only under strictly controlled circumstances:

5.1 Service Partners

Certain trusted third-party partners are used for payment processing (bKash, Nagad, Rocket, Upay), fraud detection, and technical infrastructure management. These partners receive only the information needed for their specific tasks and are bound by confidentiality agreements.

5.2 Game Providers

Game providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may receive some anonymised or limited information for gameplay management. They do not receive information that directly identifies you.

5.3 Disclosure for Legal Reasons

Upon receiving a court order or a valid directive from a competent authority, winza may provide specific information to meet its legal obligations. No information beyond what is legally required will be disclosed.

5.4 Prohibited Uses

Under no circumstances does winza sell, rent, or transfer your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the winza website and app:

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, verify security tokens, and support the platform's core functionality.
• Functional cookies: Used to remember your language preference, display settings, and game preferences.
• Analytics cookies: Usage patterns are analysed to improve the service — however, this data is anonymised.

6.2 Cookie Control

Cookies can be restricted or disabled from your browser settings. However, disabling essential cookies may affect certain login and transaction-related functions.

7. User Rights

Every winza user has the following rights over their own information:

• Right to know: You can find out what information we hold about you and how it is being used.
• Right to correction: You can request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted — however, legal obligations may mean that not all information can be removed.
• Right to restrict processing: In specific circumstances you can object to the processing of your information.
• Right to data portability: You can receive a copy of the information associated with your account.

To exercise these rights, contact winza's support team via 24/7 live chat or email. We provide support in both Bengali and English.

8. Account Verification and KYC

winza carries out account verification (KYC — Know Your Customer) to prevent fraud and protect the platform. Verification may be required before withdrawing above a certain amount or when unusual activity is detected.

Documents submitted during the KYC process — such as a copy of your national identity card — are stored on encrypted servers and can only be viewed by authorised staff. Once verification is complete, the original documents are no longer held in a usable state.

To learn more about responsible gaming and identity verification, read our Responsible Gaming page, which contains information on safe gaming habits and self-exclusion.

9. Protection of Minors

All winza services are strictly for persons aged 21+. Registration and use by minors is completely prohibited.

Date of birth is verified at registration, and additional proof of age may be requested in suspicious cases. If an account holder is found to be a minor, the account is suspended immediately and the related information is no longer retained except as required by law.

winza never knowingly collects information from persons under the age of 21.

10. Policy Changes

winza reserves the right to review and update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email address or through a notice on the platform.

Continued use of the service after changes are made will be taken as acceptance of the updated Policy. You are therefore advised to review this page regularly. Previous versions of the Policy may be available through the support team upon request.

For general questions and information about winza, visit our About Us page.

11. Contact

For any questions or complaints about this Privacy Policy, or to exercise your rights over your information, contact the winza support team:

• Live chat: Available 24/7 on the website and app — in Bengali and English.
• Email: [email protected]

For general queries, answers to common topics can be found on our FAQ page.