General Questions
winza FAQ — Answers to all questions about casino, deposits, and betting
From opening an account at winza to depositing via bKash, live casino, sports betting, and responsible gaming guidelines — the most frequently asked questions and their detailed answers are compiled on this page. Whether you are a new player or a regular member, you will find the information you need here. For ages 21 and above.
৳300 minimum deposit
24/7 live chat support
21+ age required
Casino and Table Games
This section covers the most frequently asked questions about how winza's live casino works on mobile, the rules of Roulette and Baccarat, and table limits. winza Casino features live tables from well-known studios including Evolution and Pragmatic Play Live.
Yes, winza's live casino runs fully in a mobile browser — no separate app installation needed. Live Roulette, Baccarat, and live dealer tables are accessible on both Android and iOS devices. Rotating your screen to landscape mode gives a better experience. winza's Android APK and iOS app are also available, which can be obtained through the official channel.
A Roulette wheel has numbers from 0 to 36. You can bet on a single number, a group of numbers, red or black, or odd or even. The outcome is determined by which pocket the ball lands in. A straight-up bet on a single number pays the most. Both European and Live Roulette are available at winza.
In Baccarat, you bet on one of three outcomes: "Player", "Banker", or "Tie". The hand whose total points are closest to 9 wins. 10s and face cards count as zero. Both sides receive two cards initially, and a third card is drawn according to set rules if needed. Baccarat is relatively straightforward, and it can be played on winza's live casino with Bengali instructions.
Each live table has a set minimum and maximum bet limit, which you can see on the table lobby screen before joining. winza has separate tables with low and high limits for players with different budgets. Check the limit before sitting at a table — it is displayed on the dealer board or in the lobby information.
Yes, winza offers JILI's TeenPatti Joker and Teen Patti 20-20 in the Teen Patti category. These are online versions of the popular South Asian card game. The rules are essentially the same as traditional Teen Patti, but the digital format offers faster rounds and side bet options.
How to Deposit Money
Find answers here to all your questions about the minimum deposit at winza, fees, how to deposit via bKash and Nagad, and what to do if your money has not been credited.
The minimum deposit amount at winza is ৳300. This limit applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. If you send less than this, the transaction may go through but might not be credited to your account, so make sure you meet the minimum before depositing.
winza does not apply any extra processing charges for deposits. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may charge their standard transaction fee — this is according to their own policy. No separate deposit fee is applied by winza.
After logging into your winza account, go to the deposit section and select bKash as your payment method. Enter the amount and complete the payment from your bKash app by following the provided payment number. Save the transaction ID — it will be useful if you need to contact support.
Yes, the deposit process with Nagad is essentially the same. Once you select Nagad as the payment method on winza, a payment number or instructions will appear. Send the required amount to that number via your Nagad app or by dialling *167#, and note down the transaction ID. The minimum of ৳300 applies.
Deposits are usually credited within a few minutes. If more than 15–20 minutes have passed, contact winza's 24/7 live chat or email. If you provide the transaction ID, the time of transfer, and the amount, the support team will verify and resolve the issue quickly.
Responsible Gaming
winza believes gaming is entertainment — it should not become a problem. For detailed information on responsible gaming, visit that page. The most common questions are below.
Yes, winza offers the option to set daily, weekly, or monthly deposit limits. If you want to stay within your own budget, you can activate this from your account settings. After setting a limit, a cooling period is required to increase it — this is an important responsible gaming feature.
Contact winza's 24/7 live chat or email — the support team provides assistance in Bengali. You can also speak to a trusted family member or a professional counsellor. Various mental health organisations in Bangladesh offer support for gaming-related concerns.
Some warning signs: betting beyond your budget, playing more to recover losses, losing focus on family or work, feeling restless when not playing. If you notice these signs, you should take a break and can contact winza support to activate the self-exclusion or cooling-off option.
All casino and betting activity at winza is for those aged 21 or above only. Age is verified during registration and identity documents may also be required for account verification. winza follows a strict policy to protect minors.
Cooling-off is a temporary break — your account is suspended for a set period (such as 1 week or 1 month). Self-exclusion is longer-term — the account remains closed for an extended period and promotional communications are also stopped. Both options can be activated through winza support.
Stay Safe
Knowing about account security, data encryption, and how to spot fake sites is important for every player. Read winza's privacy policy and terms and conditions for more details.
Contact winza's 24/7 live chat immediately and ask to have the account temporarily locked. Then change your password. Also check your email account and mobile number to see if there have been any unusual logins. It is safer not to log in from any device other than your own familiar ones.
No — never share your OTP, bKash PIN, or Nagad PIN with anyone, even if someone claims to be a winza support representative. No winza representative will ever ask for an OTP or mobile banking PIN over the phone or chat. Any such request is an attempted fraud.
Yes, winza uses SSL encryption to keep your personal information and payment data secure. If you see a padlock icon and "https" in your browser's address bar, the connection is secure. For full details on how information is collected and used, read winza's privacy policy.
Use a password of at least 10–12 characters that mixes uppercase and lowercase letters, numbers, and special characters (!@#$). Do not use your name or date of birth as a password. Do not use your winza account password on any other site — a separate password for each site is safest.
Always go directly by typing winzavip.cam — do not click on any third-party links. Fake sites often look similar but have slight differences in the URL (such as extra hyphens or a different domain extension). Be careful with links received on social media or messages, and verify the URL before logging in.
Cricket and Sports Betting
From BPL, IPL, and T20 World Cup to betting on multiple matches and understanding decimal odds — find answers to all your questions here. winza's cricket betting page has more detailed guides.
Yes, combining multiple selections into an accumulator or multi-bet multiplies the odds together — so the potential return is much higher. For example: if three selections have odds of 1.40, 1.60, and 1.80, the combined odds are 1.40 × 1.60 × 1.80 = 4.03 (approximately); a ৳100 bet would return ৳403 if all win. However, if even one selection loses, the entire bet is lost.
If a match ends with a "No Result" due to rain or another reason, winza generally voids that bet and refunds the stake. In the case of a multi-bet, the voided selection is removed and the remaining selections are calculated using their odds. Check winza's terms and conditions for specific rules.
Yes, winza offers betting on various cricket events including BPL, IPL, T20 World Cup, and ICC international matches. Football and other sports are covered as well. Bangladesh Tigers matches are generally featured prominently.
Decimal odds of 1.80 mean that for every ৳1 bet, you receive a total of ৳1.80 back if you win (৳0.80 profit + ৳1 original stake). For example: if Team A's odds are 1.80 and Team B's odds are 2.00, and you bet ৳500 on Team B, you will receive ৳1,000 if Team B wins (৳500 profit); if Team A wins, you lose ৳500. (Teams and numbers are for illustration only and are not a guarantee of any actual outcome.)
Yes, winza offers in-play betting — odds change in real time while the match is in progress and you can place bets during play. For cricket, odds are updated after every over. Live betting requires quick decisions, so it helps to be informed about the match beforehand.
Have more questions? We are always here
If you cannot find the answer to your question in this FAQ, contact the winza support team directly. Assistance is available in both Bengali and English, seven days a week, twenty-four hours a day.
Live Chat
Click the chat button at the bottom right of any page on the site to speak directly with the team.
Email Support
For detailed issues, email us at: [email protected] — you will receive a prompt reply.